Contact Us
We’re here to help! Whether you have a question about our products, need assistance with an order, or just want some advice, our friendly team is ready to assist. Get in touch with us — we’d love to hear from you. You can also check out our FAQs for quick answers to common questions. Whatever you need, we’re here to make your experience as smooth as possible! You can Email below or send a text or WhatsApp on +447539315104
We aim to respond within 1-3 working days. Please ensure to provide your full name and order number when contacting us.
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Frequently Asked Questions
What types of payment do you accept?
We accept all major credit cards, PayPal, and Apple Pay for a fast and secure checkout.
How long does delivery take?
Most orders are delivered within 2–5 business days, depending on your location
Can I return or exchange a product?
Yes! Unopened items can be returned or exchanged within 14 days of delivery. Please see our Returns Policy for full details.
How do I choose the right food for my dog?
Our team is here to help! You can contact us via text, WhatsApp, or email for personalised recommendations based on your dog’s age, breed, and dietary needs
Do you offer subscriptions for regular deliveries?
Yes! You can set up a subscription for your favorite products and choose how often they’re delivered—saving you time and ensuring you never run out.
Is the food you sell nutritionally rated?
Yes, all our food options are hand-picked for quality and come with clear nutritional ratings, so you can make informed choices for your dog’s health
What if I receive a damaged or incorrect item?
Please contact us right away via email, text, or WhatsApp. We’ll quickly sort things out and make sure you get the right product.